At Milbati PLC, we are committed to your satisfaction. This policy outlines the conditions under which returns and exchanges are accepted for purchases made through our store.
Accepted
We accept returns for both defective and non-defective products.
| Condition | Eligible for Return |
|---|---|
| Defective or damaged item | Yes |
| Wrong item received | Yes |
| Non-defective / change of mind | No |
| Item not in original condition | No |
Return requests must be initiated within the return window specified at the time of purchase. Items must be unused, unworn, and in their original packaging unless the product was received in a defective state.
Accepted
We accept exchanges on eligible products. If you received a defective item or would like a different size or variant, contact us within the exchange window and we will arrange a replacement subject to availability charge will be applicable subject to terms.
To start a return or exchange request, please contact our support team with the following information:
• Your order number
• The product(s) you wish to return or exchange
• Reason for the return or exchange
• Photos of the item (Must required for defective claims)
Once your request is reviewed, we will provide instructions on how to send the item back and process your refund or replacement.
Return shipping costs and any applicable fees will be communicated at the time your return request is approved. For defective or incorrectly sent items, Milbati PLC covers the return shipping cost.
This policy applies to all orders shipped within Dhaka city . Customers outside Dhaka city should contact us directly for applicable return terms.