Effective Date: 01 November 2024

At Milbati PLC (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our website, services, or products, particularly in relation to our office lunch box delivery service in Dhaka, Bangladesh.

1. Information We Collect

We collect the following types of information when you use our website or services:

• Personal Identification Information: This includes your name, email address, phone number, delivery address, and any other information you voluntarily provide when making a food order or contacting us.
• Payment Information: If you make a purchase, we collect payment details such as credit card or debit card numbers, billing address, and payment method.
• Technical Data: This includes information about how you use our website, such as IP address, browser type, device type, and browsing behavior. We may collect this information using cookies or similar technologies.
• Other Information: Any other information you choose to provide through surveys, feedback, or customer support interactions.

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfill orders: We use your payment and delivery details to complete transactions and send you receipts.
• To provide customer support: We may use your contact information to respond to inquiries, resolve any issues, or ensure timely delivery of your lunch box orders.
• To improve our services: We analyze user behavior to improve our website and the overall customer experience.
• To send marketing communications: With your consent, we may send you promotional emails, newsletters, or other marketing materials related to our food services.
• To comply with legal obligations: We may use your information to meet legal or regulatory requirements.

3. How We Protect Your Information

We use a variety of security measures to protect your personal information from unauthorized access, alteration, or disclosure. This includes encryption, secure servers, and access controls. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We may share your personal data with third parties in the following situations:

• Service Providers: We may share your data with third-party service providers that assist us in operating our business, such as payment processors, delivery partners, and email marketing platforms.
• Legal Requirements: We may disclose your information if required by law, to comply with legal obligations, or in response to a subpoena or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies (such as web beacons) to collect data about your usage of our website. These technologies help us enhance your experience by remembering your preferences, analyzing usage patterns, and personalizing content. You can control the use of cookies through your browser settings.

6. Your Data Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• Access: You have the right to request access to the personal data we hold about you.
• Correction: You may request that we update or correct any inaccurate information.
• Deletion: You may request that we delete your personal data, subject to legal obligations.
• Opt-out of Marketing: You can opt-out of receiving marketing communications by following the unsubscribe instructions in the emails we send you.

To exercise any of these rights, please contact us at contact@milbatiplc.com.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and change the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Milbati PLC
House 13, Road 04, Shekhertek, Adabor, Dhaka-1207
Email: contact@milbatiplc.com
Phone: +8801911112616

10. Terms and Conditions

By using our website and services, you agree to our Terms and Conditions. Please read them carefully to understand your rights and responsibilities while using Milbati PLC’s offerings.